Refund PolicyRefund policy
We take pride in the courses provided so if you are not happy for some reason we appreciate you letting us know so we can continue to improve our services. All online courses purchased at SusanneGrace.com come with a 30 day refund policy. For whatever reason, if you are unhappy with a course, you can request a refund by emailing us. Please note, if all course content was downloaded before the refund was requested, the refund request may be rejected.
Most refunds are returned via the original payment method. If payment for the online course was made to a third party such as an affiliate or Grace Method Practitioner, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
Private consultations with Susanne Grace
You can cancel or reschedule an appointment anytime, as long as you provide at least 24 hours notice. If you cancel an appointment with less than 24 hours notice, or fail to show up, you will be charged for the appointment.
Workshops or Seminars
If you are not satisfied with the workshops, or seminars provided by susannegrace.com we offer a 30-day refund policy excluding the cost of printing and postage and a $50 booking fee for the workshop or seminar. In the event that participants are not satisfied with the content and outcome of the workshop or seminar, if they make their objections known to the workshop or seminar facilitator before the end of the workshop or seminar their money will be refunded in full, excluding any direct expenditures such as print costs and tea/coffee supplied.
If the participant does not raise their dissatisfaction before the end of the workshop or seminar they must put their request for refund in writing within 14 days after the event, explaining the nature of the complaint and why refunded is requested. Upon booking a seat at a workshop or seminar a non-refundable $50 booking fee applies. In the event the participant cancels their seat within 14 days of the workshop there is no refund. This is because venues are booked and paid for in advance according to the number of participants attending. Some special events may have a different refund policy which will be made clear on the website page which explains what the event is about.
Intensives, Retreats and Mentoring Courses
Due to the individual nature of each retreat, intensive and mentoring course offered through SusanneGrace.com a refund and cancellation policy is made available for each event as promoted on this website. Please refer to each event for details.
If you still have questions after reading our Returns Policy, please do not hesitate to contact us